FAQ's

When will my order arrive?

Orders are posted out the next working after placing your order. All orders are posted second class with Royal Mail which usually arrive within 3-7 business days. 

How much is shipping?

Standard shipping is from £1 and is sent second class with Royal Mail. Orders over £20 have FREE shipping in the UK.

Can I upgrade my shipping?

Yes, upgraded shipping is available at the checkout.

Do you ship internationally?

I can take international orders via my Etsy shop.

Can you send a card direct to the recipient with my message inside?

Of course! Simply type your message to be handwritten in the card in the notes box at the checkout. Please make sure you enter the recipient's name and delivery address at checkout. 

How will my order be packaged?

Everything will be packaged securely to ensure your order arrives in tip top condition. I use strong cardboard mailers and cardboard mailing boxes for larger items. Most items will fit through a standard letterbox and the packaging can be recycled.

Where are your cards printed?

All my greeting cards are proudly printed right here in the UK! 

Are you environmentally friendly?

Since taking the naked cards pledge a few years ago all online sales of cards are sent naked, meaning no cello sleeves, hurrah! All my cards are printed on FSC certified card and I have significantly reduced the amount of plastic I use, with many items such as enamel pins, packaged in paper bags rather than cello sleeves.

Can I return my item for a refund?

Yes, if you return your item in a saleable condition within 14 days of delivery I will refund you. Refunds will be credited to your original method of payment. It is your responsibility to cover return postage costs and to ensure that returned goods are packaged and shipped responsibly to avoid any damage. Personalised items cannot be refunded.

Do you sell wholesale?

I sure do! You can email me at info@purpletreedesigns.co.uk for more info or you can also find me on Faire which offers payment terms and special offers for new retailers. You can also take a look at my wholesale page for more info.