FAQ's

When will my order arrive?

Orders are dispatched within 2 business days of placing your order. All orders are posted with Royal Mail using first class or a Tracked 48 service.

Can you send a card direct to my recipient with a message inside?

Of course! Simply type your message to be handwritten in the card in the notes box at the checkout. Please make sure you enter the recipient's name and delivery address at checkout. 

How will my order be packaged?

Everything will be packaged securely to ensure your order arrives in tip top condition. I use boardback mailers and cardboard mailing boxes for larger items. Most items will fit through a standard letterbox and the packaging can be recycled.

Where are your cards printed?

All my greeting cards are proudly printed right here in the UK! 

Are you environmentally friendly?

All my paper goods, including greeting cards and wrapping paper, are printed in the UK on FSC certified stock. Greeting cards are packaged with no cello sleeves for both online sales and wholesale orders. Throughout my product packaging I have significantly reduced the amount of plastic I use, as well as postal packaging being plastic free! 

Can I return my item for a refund?

Yes, if you return your item in a saleable condition within 14 days of delivery I will refund you. Refunds will be credited to your original method of payment. It is your responsibility to cover return postage costs and to ensure that returned goods are packaged and shipped responsibly to avoid any damage. Personalised items cannot be refunded.

Do you sell wholesale?

I sure do! You can email me at info@purpletreedesigns.co.uk for more info or you can also find me on Faire which offers payment terms and special offers for new retailers. You can also take a look at my wholesale page for more info.